Call : 1-877-927-8777

Frequently Asked Questions

Where can I find a copy of my manual?

RECALL MANIA? Click here to get the true FAQs

What methods of payment do you accept?

How soon will I receive my order once I place it?

How should I care for my trampoline in the winter months?

Is it okay to jump on the trampoline if it's wet?

How many people may jump on a trampoline at one time?

What do I do if I have a question or a concern?

I'm having some trouble assembling my trampoline. What should I do?

How much space should I leave around my trampoline?

What sizes of trampolines do you sell?

    Where can I find a copy of my manual?

If you are looking for a copy of a manual from a trampoline or enclosure you have purchased on www.jumpking.com, please find your MODEL # below and follow the link to the viewable manual file.

PLEASE NOTE:

You will need FREE Adobe Acrobat Reader to view these files. Please download the viewer from Adobe.com and install it on your system before trying to view these files.


FILES MAKE TAKE UP TO 1 MINUTE TO OPEN

FOR FASTER VIEWING: Save the file you need to your computer desktop. To do this RIGHT CLICK with your mouse on the link you wish to save and then choose "SAVE TARGET AS or SAVE LINK AS", and then save the file to your documents or your computer desktop. (Remember where you save the file so you will be able to find it again to open). You can then open the file from your computer for faster viewing.

JUMPKING® COMBO TRAMPOLINES
BZ7524 Trampoline Manual | Assembly Video
JK91323
9ft x 13ft Oval Trampoline and Enlcosure COMBO Unit
JKXT12W
12ft XT Trampoline Manual
JKFR12 / JKFR14
Fun Ring Enclosure System Manual for 12ft & 14ft XT/TR/WS Trampolines
JK1331
9ft x 13ft Rectangle Trampoline and Enlcosure COMBO Unit
JK1331 English Only
JK1331 Spanish Only
JK1331 French Only
JK1413 14ft Trampoline and Enlcosure COMBO Unit
JKTR14AB Airborne 14ft Trampoline Manual
JKXT14 14ft XT Trampoline Manual
JT714 / JT612 / JT510 Rectangular Trampoline Manual
JK1511
15ft Trampoline and 4 Arch Enlcosure COMBO Unit
JK15P
15ft Trampoline and Enclosure COMBO Unit
JKCB1405
14ft Trampoline and Enclosure COMBO Unit
JKCB1505
15ft Trampoline and Enclosure COMBO Unit
JKCB1405/JKCB1505 Supplemental Leg Assembly Leg and Frame Assembly Instructions
JKFR15UBBY1 / JKFR14WM Fun Ring Enclosure System Manual for 14ft & 15ft Trampolines

BAZOONGI™ PROJUMP TRAMPOLINES
YJWS15 / JKWS15 15ft Trampoline Manual
YJFR15 15ft Enclosure Manual
JKXT15WW6811 15ft Trampoline Manual

BAZOONGI™ JUMPPOD® TRAMPOLINES
BZ4808 48" Bazoongi Bouncer Manual
BZJP7506
7.5ft JumpPOD® Trampoline and Enclosure COMBO Unit
BZJP1206
12ft JumpPOD® Trampoline and Enclosure COMBO Unit
BZJP1206
Supplemental Leg Assembly Leg and Frame Assembly Instructions
BZ1314 13ft Trampoline and Enclosure COMBO Unit
BZJP1406
14ft JumpPOD® Trampoline and Enclosure COMBO Unit
BZJP1406 Supplemental Leg Assembly Leg and Frame Assembly Instructions
BZJP1506 15ft JumpPOD® Trampoline and Enclosure COMBO Unit
BZJP1506 Supplemental Leg Assembly Leg and Frame Assembly Instructions

BAZOONGI™ COMBO TRAMPOLINES
BZ1209E4 12ft 4 Pole Enclosure Manual
BZ1409
C 14ft Trampoline Manual and 14ft 4 Pole Enclosure Manual
BZ1409
T 14ft Trampoline Manual
BZ1409
E4 14ft 4 Pole Enclosure Manual
BZ1509C 15ft Trampoline Manual and 15ft 4 Pole Enclosure Manual
BZ1509
T 15ft Trampoline Manual
BZ1509E4 15ft 4 Pole Enclosure Manual

LIFESTYLES USA TRAMPOLINES
LSTS14 14ft Trampoline Manual
LSSE14 14ft Enclosure Manual
LSTX15 15ft Trampoline Manual
LSEX15 15ft Enclosure Manual
LSSE14 / LSEX15 4 Arch Enclosure Supplemental Manual

ORBOUNDER™ TRAMPOLINES
OR1213 Straight Leg 12ft Orbounder™ Trampoline and Enclosure COMBO Unit

OR1213a Bent Leg 12ft Orbounder™ Trampoline and Enclosure COMBO Unit
OR1213A6 User Manual
OR12COMBO-60 12ft Orbounder™ Trampoline and Enclosure COMBO Unit
OR12COMBO-60 Supplemental Leg Assembly Leg and Frame Assembly Instructions
JK14TR12-7205 14ft Orbounder™ Trampoline
JK14TR12-7205 Supplemental Leg Assembly Leg and Frame Assembly Instructions
JK14EN2A-05 14ft Orbounder™ Enclosure
JK14EN2A-05 Orbounder™ 14ft Trampoline Supplemental 2 Arch Enclosure Assembly Enclosure Assembly Instructions
OR1410 Orbounder™ 14ft Trampoline Supplemental Leg Assembly Leg and Frame Assembly Instructions

OR1413 / OR1413B 14ft Orbounder™ Enclosure Manual
OR1414
14ft Orbounder™ Trampoline and Enclosure POD Unit
OR1514C
15ft Orbounder™ Trampoline and Enclosure POD Unit

JUMPPOD® TRAMPOLINES
JP1414C 14ft JumpPOD® Trampoline and Enclosure COMBO Unit
JP1514C
15ft JumpPOD® Trampoline and Enclosure COMBO Unit

JP1514 Supplemental Leg Assembly Leg and Frame Assembly Instructions
JP111524 11.5ft x 15ft Oval JumpPOD® Trampoline and Enclosure COMBO Unit

SAFETY PADS
PAD12/14-10B 12/14 FT Adjustable Safety Pad Supplemental Manual

Safety Pad Attachment for Round Trampolines Supplemental Manual

WEATHER COVER MANUALS
PE Weather Cover for 12/14/15 Ft Round Trampolines ACC-WC Manual

SUPPLEMENTAL MANUALS
Jumping Surface Attachment for Round Trampolines Supplemental Manual

G3/G4 Enclosure Assembly for Round Trampolines Supplemental Manual
Netting Attachment for Round Trampolines Supplemental Manual

    RECALL MANIA? Get the true FAQs

It is old news, but some products made years ago by the former owner of JUMPKING were involved in a CPSC Voluntary Recall. This action by the former owner was voluntary and precautionary; no fatalities or serious injuries were ever recorded. We purchased the JUMPKING trade name from the former owner. We own and operate our own factories. We are the largest trampoline manufacturer in the world. We know a lot about developing and manufacturing trampolines. You should know that the JUMPKING product that you buy today has been completely redeveloped from scratch. All design, engineering, and materials selections have all been thoroughly reviewed and in many cases upgraded. We not only meet all ASTM standards; we exceed them. For more information we invite you to call our Customer Service professionals at 877-927-8777.

    What methods of payment do you accept?

When you phone in your order, we accept Visa, MasterCard, Discover and American Express. Sorry, no C.O.D.s.

    How soon will I receive my order once I place it?

Our normal delivery time runs from two to three weeks.

    How should I care for my trampoline in the winter months?

Be sure to remove any snow so that it does not accumulate on your trampoline's bed (and cause the springs to stretch). Depending on the severity of winter winds in your area, you may want to remove the frame pads and store them inside.

    Is it ok to jump on the trampoline if it's wet?

No. A wet trampoline bed (the jumping surface) is too slippery for safe jumping. Also, gusty or severe winds can cause jumpers to lose control. Use the trampoline only under appropriate weather conditions.

    How many people may jump on a trampoline at one time?

Only one person should jump on a trampoline at a time. Jumpers should always be supervised.

    What do I do if I have a question or a concern?

Contact our Customer Service Department at 1-877-927-8777. Any of our representatives will be happy to assist you.

    I'm having some trouble assembling my trampoline. What should I do?

Be sure that you have read and are following all directions. Changing the directions will make it difficult or impossible to correctly assemble your trampoline. For a round trampoline, each of the top rails with leg sockets acts as a bridge between two support assemblies (the W-shaped base with leg extensions attached). When attaching the bed to the frame, it is important to keep the spring tension even by using the clockwise procedure with your round trampoline.

    How much space should I leave around my trampoline?

A minimum of 24 feet (7.3 meters) of overhead clearance is required.Adequate horizontal clearance of at least two feet all around the trampoline must be maintained from objects and possible hazards including electric power wiring, tree limbs, recreational structures, and fences.

    What sizes of trampolines do you sell?

We sell 14 foot and 15 foot trampolines. Use our website to buy trampolines at our online store.

 

YJ (USA) Corp., Trampolines, Addison, TX