Shipping
Products shipped outside the
continental United States are subject to additional shipping
charges.
Return Policy
YJ USA will accept returns on most
products within 60 days of the customer receiving the order.
Returned products must be in excellent sellable condition and in
the original packing, including the packing slip. YJ USA will
refund the price of the product minus any shipping charges (to or
from the customer’s location) and a 20% restocking fee
(including any applicable tax).
The following items are exclusions to the Return Policy and do not
qualify as a return or refund.
- Damaged or defective goods are
handled separately. See
Conditions.
- All items under $50.00 each
- Items returned with a ship
date after the 60 days return window.
- Items not purchased directly
from YJ USA
- YJ USA will no accept the
following returns…
- Items returned as
“freight collect.”
- Items returned that are
damaged or opened. See
Conditions.
- Items returned without an
authorized Return Authorization number (R/A).
- Items returned which
cannot be identified without first receiving the shipment.
Authorized Returns must be properly labeled. See Return
Procedure.
Return Procedure
To initiate a return, please contact
customer service at 877-927-8777 or you may download, fill out the
Return Request Form, and fax it to 503-820-0027. Please allow 24
hours for faxes to be processed. Faxes received within 60 days of
receiving the order extend the return window through completion of
the return. Customer service will issue a R/A to validate your
return. You may return the product using the carrier and level of
service of your choice. Returned products must be in excellent
sellable condition and in the original packing, including the
packing slip. You may submit a copy of the original packing slip
if you wish to keep the original for your records. The return
label must be addressed as follows unless otherwise instructed:
Trampoline Returns
Attn: (insert your R/A number here)
3970 Lindbergh Drive
Addison, TX 75001
Please include a copy of your Return Request Form or your packing
slip inside the box to facilitate your return processing. Allow
approximately 48 hours for your return to be processed once
received.
By selecting "Download Return Form" you acknowledge that
you have read and understand the Limited Warranty & Claim
Procedure, and agree to its terms
Note: The Return Form requires Adobe Reader.
