If you are looking for a copy of a manual from a trampoline or enclosure you have purchased through our website, please find your MODEL # below and follow the link to the viewable manual file. PLEASE NOTE: You will need FREE Adobe Acrobat Reader to view these files. Please download the viewer from Adobe.com and install it on your system before trying to view these files.
It is old news, but some products made years ago by the former owner of JUMPKING were involved in a CPSC Voluntary Recall. This action by the former owner was voluntary and precautionary; no fatalities or serious injuries were ever recorded. We purchased the JUMPKING trade name from the former owner. We own and operate our own factories. We are the largest trampoline manufacturer in the world. We know a lot about developing and manufacturing trampolines. You should know that the JUMPKING product that you buy today has been completely redeveloped from scratch. All design, engineering, and materials selections have all been thoroughly reviewed and in many cases upgraded. We not only meet all ASTM standards; we exceed them. For more information, we invite you to call our Customer Service professionals at 877-927-8777.
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and financing through Affirm for flexible payment options.
We process orders within one business day, and most U.S. deliveries arrive in 5–7 business days. You’ll get a shipping confirmation email with tracking information as soon as it ships.
For winter trampoline care, regularly remove snow buildup, secure a weather-resistant cover, inspect and lubricate the frame and springs, and consider dismantling or storing the enclosure net in heavy-snow areas to prevent damage.
Jumping on a trampoline when it’s wet is strongly discouraged, as moisture on the mat and springs drastically reduces traction and turns your fun workout into a dangerous slip hazard; even a light dew or rain film can cause falls, sprains, or worse.
To maintain trampoline safety and prolong its lifespan, always wait until the mat, frame, and springs are completely dry, wipe down any residual water with a towel, inspect for debris or wear, and follow your manufacturer’s care guidelines—this simple routine not only protects jumpers but also prevents rust and premature material breakdown.
Trampoline safety guidelines from the U.S. Consumer Product Safety Commission and other leading experts universally recommend allowing only one person to jump on a trampoline at a time to prevent collisions, uncontrolled bounces, and falls; even if a trampoline’s total weight capacity could technically support multiple users, adhering to the one-jumper rule significantly reduces the risk of sprains, fractures, head injuries, and premature wear on the mat and springs while also keeping your warranty intact.
If you have a question or concern related to Jumpking Trampolines, start by visiting Jumpking’s official Support page for FAQs, user manuals, and how‑to videos, or fill out the online contact form; for direct assistance in the U.S., call 1‑877‑927‑8777 (Mon–Fri, 9 am–5 pm CST) or email contact@jumpking.com – be sure to include your trampoline model number and purchase date to speed up service
If you’re in Europe, you can reach customer service at 0344 800 4060 or email customerservice@yjeurope.co.uk for parts, warranty support, and technical advice. Registering your trampoline online also activates your warranty and gives you priority access to genuine replacement parts and expert troubleshooting.
When you’re having trouble assembling your trampoline, first download and follow the step‑by‑step user manual on the Jumpking Support site to verify all numbered parts are present and your frame is set on level ground; if you still encounter issues, watch the official Jumpking trampoline assembly video tutorials on YouTube for clear, visual guidance and common‑pitfall tips, and for personalized help call Jumpking customer service at 1‑877‑927‑8777 (Mon–Fri, 8 am–5 pm CST) or email contact@jumpking.com with your model number and a brief description of the problem.
Experts recommend leaving a clear safety zone of at least 3–5 feet (around 1 to 1.5 meters) of unobstructed space on every side of your trampoline to prevent collisions with fences, trees, or other obstacles, and ensuring a minimum overhead clearance of 24 feet (7.3 meters) to avoid head injuries from low branches or roof overhangs—always install on level, debris‑free ground and verify these clearances against your trampoline manufacturer’s guidelines for optimal safety and equipment longevity.
JumpKing offers a comprehensive range of trampoline sizes across four shapes to fit any backyard: round trampolines in 7 ft , 10 ft, 14 FT Trampolines, 15 ft, and 16 ft diameters; rectangular trampolines models from 7 × 10 ft up to 12 × 17 ft; oval trampolines spanning 8 × 11.5 ft, 8 × 12 ft, 8 × 14 ft, 9 × 14 ft, 10 × 15 ft, 14 × 17 ft, to 15 × 17 ft; and Hexagon trampolines designs in both 7 ft and 7.5 ft sizes.