Call : 1-877-927-8777

Shipping and Returns

 

Before you start

Have these measurements:

  • Frame size- measured from the outside of the frame to the opposite side
  • Spring count- # of V-rings on jump surface
  • Spring length- measured from hook to hook when NOT attached to the trampoline

For your enclosure: Have these measurements:

  • Frame size- measured from the outside of the frame to the opposite side
  • Frame type- Is your enclosure frame consist of straight poles or arched poles
  • Number poles/arches- Count the # of straight pole or # of complete arches

For further assistance measuring your trampoline, please utilize these diagrams (new window).

All shipments take about 7-10 business days for delivery via UPS Ground. If customer want the order be expedited, customer will need to contact customer service for accurate freight charge. Customer are titled to pay for all expedited freight charges.

If the wrong part was ordered our return policy is as follows:

  • All returns must have a Return Authorization # provided by our Customer Service Department.
  • Contact us within 60 days of receiving your order. You can contact us by calling customer service at 877-927-8777 or downloading our Return Request Form and, with packing slip attached, fax the form to 972-422-5645.
  • YJ USA will refund the price of the product minus a 20% restocking fee (including any applicable tax). If expedited freight charge was included, it will not be refunded no exeptions 
  • The customer is responsible for all shipping charges.

For questions call 877-927-8777

IMPORTANT: Reading the above instructions can mean the difference between receiving the right replacement part and the wrong one.

YJ (USA) Corp., Trampolines, Addison, TX