Call : 1-877-927-8777

Shipping and Returns

 

Before you start

Have these measurements:

  • Frame size- measured from the outside of the frame to the opposite side
  • Spring count- # of V-rings on jump surface
  • Spring length- measured from hook to hook when NOT attached to the trampoline

For your enclosure: Have these measurements:

  • Frame size- measured from the outside of the frame to the opposite side
  • Frame type- Is your enclosure frame consist of straight poles or arched poles
  • Number poles/arches- Count the # of straight pole or # of complete arches

For further assistance measuring your trampoline, please utilize these diagrams (new window).

All shipments take about 7-10 business days for delivery via UPS Ground. If customer want the order be expedited, customer will need to contact customer service for accurate freight charge. Customer are titled to pay for all expedited freight charges.

If the wrong part was ordered our return policy is as follows:

 

RETURN POLICY

 

YJ (USA) Corp. will accept returns on most products within 60 days of the customer receiving the order. Returned product(s) must be in excellent sellable condition and in the original packing, including the Packing Slip. YJ (USA) Corp. will refund the price of the product minus any shipping charges (to or from the customer’s location) and a 20% restocking fee (including any applicable tax). The customer is responsible for all shipping charges. Some restrictions apply.

All returns must have a Return Authorization # provided by our Customer Service Department. Which you can contact at 1-877-927-8777 Mon-Fri from 8am-5pm CST.

IMPORTANT: Reading the above instructions can mean the difference between receiving the right replacement part and the wrong one.

YJ (USA) Corp., Trampolines, Addison, TX