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Our customer service are always here to assist you with every answer to your trampoline questions. You can either call to our toll free number at 1-877-927-8777 Monday thru Friday from 8am to 5pm central standard time. Or you can email us online at email@example.com under contact us. Not only can we asist you with questions, but also placing orders for you if you don't feel like ordering online at www.jumpking.com.